RETURN & REFUND POLICY

Thank you for shopping at ScienceGates Sdn Bhd.

1. Please note that we have a ‘No Refund, No Exchange and No Return Policy’ for all products sold and supply in good conditions. We ensure that all our products are in quality checked before we despatch to you.
2. We guarantee a replacement / exchange for all damaged, defective and incorrect items shipment. Buyer must notify us within 7 days upon received. We reserve the right not to entertain after above said period.
3. Returned Products, under the Returns Policy must be returned in their original packaging condition including instruction manuals and all accessories, and must be in a re-saleable condition within FIVE (5) working days.
4. It is the Customer’s responsibility to ensure that returned items are returned safely and at your cost. We take no responsibility for Products lost in transit.
5. We will only refund in the form of credit note/voucher or ex-change with other products. Only applicable to ex-stock items upon order.
6. We reserve the right not to offer an exchange voucher or refund if replacement products are available within 2 weeks from the date of receive your return items.
7. We reserve the rights for final decision making.

Dispute Resolution

As an alternative to existing available dispute resolution methods, the Act provides if there is any dispute between one or more transaction, they may opt to refer the matter to KPDNKK for KPDNKK to adjudicate. The subject matter in dispute must be on any matter that is under the Act.