DELIVERY INFORMATION

1. We delivered to Malaysia only.
2. All deliveries will be prepared and planned upon received of full payment.
3. Shipping charges may vary depending on products dimension & order amount in your shopping cart and delivery location from ScienceGates Sdn Bhd.
4. If you are engaging delivery service with us, please ensure the delivery address, receiver’s name and contact numbers are accurate and complete (including any business name if delivering to a work address) so that the delivery can be made on schedule.
5. Items that available in ScienceGates are ex-stock subject to prior sales. All orders (ex-stock) will processed within 2-14 business days, if possible. Products are shipped within 2 business days (excluding weekends) from the date of receipt of your order with full payment is made. If payment is paid by cheque, we will ship out once the cheque has cleared.
6. Any item ordered which is out of stock or pre-order, please allow 8-12 weeks lead time to deliver. Your order will then be processed with high priority status.
7. ScienceGates Sdn Bhd will not deliver Products to PO Box addresses.
8. ScienceGates Sdn Bhd is not responsible for the delivery times of your order send by courier company. Once items have been dispatched, it is the customers responsibility to liaise with the courier nominated by ScienceGates Sdn Bhd (as notified to the Customer) in relation to date and time of delivery. ScienceGates Sdn Bhd shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.
9. ScienceGates Sdn Bhd reserves the right to not ship to remote or rural locations.

DELIVERY

Klang Valley delivery and self-collection

  • There will be no extra charges for delivery within Klang Valley. Please allow 3-5 working days for us to arrange delivery to your destination. A shipping confirmation e-mail will send to you with consignment note & live tracking link.

Domestic (West Malaysia)

  • For item with dimension weight less than 30kg, we ship via CITYLINK or POSLAJU. A shipping confirmation e-mail will send to you with consignment note & live tracking link.
  • For item with dimension weight more than 30kg, we ship via transporter. A shipping confirmation email will send to you with transporter detail (name & phone number).

Domestic (East Malaysia)

  • Shipping charges may vary depending on products dimension & order amount. kindly add items to the shopping cart and use the delivery cost calculator to estimate the cost of delivery to your area.

Self-Collection

No charges for self-collection and you may pick up your Sales Order from our office at the following address:

ScienceGates Sdn Bhd
No. 27 & 27-1, Jalan Putra Mahkota 7/8D,
Seksyen 7, Putra Heights, 47650
Subang Jaya, Selangor, Malaysia.
Tel: +6 03 5191 8828
Fax: +6 03 5191 8829

Please bring along the following items at the time of collection:
i. The confirmation email or receipt from ScienceGates Sdn Bhd with payment slip.
ii. The confirmation email or receipt from ScienceGates Sdn Bhd if you wish to pay via credit card / cash at our premises.
iii. Collection can be done 2 to 3 working days later subject to stock availability.
iv. Operating from Monday to Friday: 8:30 AM – 05:30 PM
v. There will be no collection/delivery available on Saturday, Sundays & Public Holidays.
vi. However, if the Goods are not collected within 12 working days, we will contact you. If the Goods are still not collected within 12 working days from the notification call, we reserve the right to charge a small fee for storage and administration, at our discretions ScienceGates Sdn Bhd Sdn Bhd reserve the rights not to entertain the collection or fulfil the Sales Order should the Goods remain uncollected for 2 months after your Sales Order unless prior approval has been granted from ScienceGates Sdn Bhd Sdn Bhd in written.

Important Note: Additional shipping & handling surcharge may apply on Bulk Equipment for on-site delivery. For instance, Laminar Flow Cabinet, Biosafety Cabinet, Refrigerator and etc. Please contact us for further information.